Conflict Assessment: Preparing Parties for Mediation

This exciting workshop offered over four mornings, provides you with an in-depth opportunity to explore the issues and dynamics involved in working with conflicted parties prior to an intervention. You will discuss matters of screening and assessment and will work through a five-stage assessment model. This workshop is engaging, the role plays really are fun and those who have taken it consistently report that this workshop is a “must-take.”

Contents include

• History of coaching and assessment
• Review of listening and attending skills
• Overview of the coaching and assessment model
• Stage 1 – introduction
• Stage 2 – hearing concerns (venting, identifying issues)
• Role-plays (Stages 1-2)
• Stage 3 – clarifying goals
• Role-plays (Stages 1-3)
• Screening and assessment issues
• Stage 4 – preparing participants for intervention/coaching
• Role-plays
• Stage 5 – conclusion and follow-up
• Putting it all together
• Loose ends and conclusion