Understanding Conflict Foundations–On site

May 12, 2025 - May 13, 2025
May 12 - 13, 2025, 8:30 a.m. - 4:30 p.m. EST
Offered by Credence and Co.
$695.00 + HST (Check online registration for applicable price discounts)
WaterlooON
Canada

This highly interactive and educational workshop invites you to consider the building blocks that create conflict and those that assist or detract in conflict’s resolution. The workshop includes reflection, conversation, and exercises as conflicts are studied and models for addressing conflicts are considered. Significant time will be given to skill building for effective speaking and effective listening. This foundational workshop is valuable for all individuals; case studies will apply conflict principles to a variety of settings including the workplace and the community.

This is a required course in the Certificate in Conflict Management.

Day 1  (OR Mornings 1 & 2)

  • Conflict Analysis
  • Systems Theory
  • Managing Incident-Based Disputes
  • Power and Conflict
  • Closing

Day 2 (OR Mornings 3 & 4)

  • Managing Issue Based Disputes
  • The Gift of Resistance
  • Framing and Re-Framing
  • Skills for Tackling Tough Conversations
  • Closing
Categories: Conflict Management