Emotional Intelligence and Conflict Management
October 5, 2017 Leadership
This workshop will cover some of the basic strategies and skills for dealing with differences and the conflict it sometimes generates. The skills are designed to help church leaders deal with differences in the congregation AND for individuals to more effectively address and resolve conflicts in the family, in the workplace and even “intra-personally.”
Some specific learning objectives are that at the conclusion of the event participants will be able to:
- Understand and manage the four conflicts that tend to be present in every conflict (especially in the intra-personal emotional conflict).
- Establish “ground rules” and “norms” for how conflict will be handled in their church or family.
- Transform “Gripes” (complaints or frustrations) into Goals.
- Deal appropriately and helpfully with people who are angry.
- Get at “the issues beneath the ‘issue’” and see how it might all relate to the gospel.
- Use conflict to generate creativity and “newness.”
- And, above all, explore, understand and constructively address the connection between Emotional Intelligence and Conflict Management.
Throughout the day, we will use interactive activities, exercises, brief lectures and reflections on your own experiences to achieve these learning objectives.
Contact Hours: 6
9 a.m.-4 p.m.
Susan Marone, MA, LPC, Deacon, serves as Associate to the Bishop of the South Dakota Synod in the Evangelical Lutheran Church of America. She works in the areas of Candidacy for Ministry, Call Process and facilitating Leadership Development. She has been a trainer for the EQ-HR Center since 2013 and presently serves as Chair of the Board of Directors.